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  • Issue #8 Service level up your recruitment

Issue #8 Service level up your recruitment

⚒️Checkout this weeks new tools

December 07, 2023

Service level up your recruitment

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Read time: 5 minutes

We don’t just write about new products we also like to discuss new innovate ways of working, including discussions around people, process and technology.

A topic that came up this week was around ideas of internal accountability between the different stakeholders involved in a recruitment process, and ways in which this could be used to increase candidate engagement and decrease time-to-hire.

The discussion worked its way into developing internal SLA’s, (Service Level Agreements) as companies should start looking at their recruitment process the same as their customer service. Done badly both can have affect on a brand.

Service Level Agreements (SLAs) are no longer exclusive to the world of IT or customer service. They're making a grand entrance into recruitment, and here's why.

In a saturated job market, the candidate experience is everything. It can be the difference between attracting top talent and losing them to competitors. Yet, the recruitment process often leaves candidates feeling like they're in the dark.

This is where recruitment SLAs come into play. Employers should develop them then making them public for all to see.

Imagine a recruitment process where candidates are assured of the response time, feedback frequency, and overall clear communication. A process where expectations are set right from the start. That's the power of integrating Service Level Agreements into your recruitment cycle.

SLAs not only streamline the process but also foster a sense of respect and fairness. They keep candidates engaged, increasing the likelihood of them sticking around till the end, and that’s what we want, right? Plus it can offer a clear line of accountability internally so everyone knows who’s responsible for what.

Candidates should be treated with the same level of professionalism we extend to our clients and partners? You might be reading this and think this is common sense and already have this in place, and that’s great. However, you’d be surprised and how many employers and hiring teams aren’t doing this, and if you are doing it, do you make it public?

Think about it. The next time you're revamping your recruitment process, consider integrating SLAs. Elevate the candidate experience and watch as top talent gravitates towards your organisation as the word spreads about how clean, simple and professional your process is.

Set the bar high, stand out amongst your competition. Transform the way you recruit and watch people talk positively about your process.

Lets get on with this weeks recruitment tools and technology finds. 🚀

#theresatoolforthat

🛠️Tools of the Week🛠️

BarRaiser

Interview intelligence

What can interview intelligence do for your hiring? Insight and data can help with making key decisions that can drive down time to hire, increase candidate engagement and keep all stakeholders happy. Lets raise the bar and see what…BarRaiser has to offer in this area

🚀 What is it and how does it work? BarRaiser is an Intelligent Interview Platform that is revolutionising the interviewing process. BarRaiser has proprietary tech that enables its users to take advantage of real-time assistance, access time-tagged recorded interviews, and leverage its AI-assistant, to analyse over 200 data points that help to smart hiring decisions. BarRaiser is also a great tool to help diminish biases from the hiring process.

BarRaiser offers a number products and solutions that include, an Interview Co-pilot Tool, structured Interview planning tool, interview intelligence, and video interview platform. It also provides AI-driven interview structuring, real-time feedback, and AI interview highlights

💡 Who is it for? Hiring Managers, HR Leaders, Talent Acquisition, Recruiters and Chief Talent Officers.

💸 How much does it cost? Unfortunately we couldn’t access BarRaisers pricing information. However, they seem to charge per interview basis, which may vary depending on the Job roles your hiring for.

🧰 Alternatives: iMocha / Talview

Manatal

ATS, Sourcing, AI Automation

If your looking to reduce your tech stack and make it more streamlined then tools like Manatal might be an option. With a number core recruitment process features rolled into one platform we can see why its used by over 10,000 recruitment teams.

🚀 What is it and how does it work? Manatal platform was designed to streamline and simplify the full 360 recruitment processes, from sourcing, interviewing to onboarding.

Some of the main features include sourcing, where you can import candidates directly via LinkedIn and a wide amount of job boards directly in the platform to be managed centrally. You can also set up referral schemes and vendor management if you’re working with external vendors.

The software offers AI recommendations, where it scans job descriptions and extracts the core skills and requirements needed. The results are cross-referenced with your talent pool to identify candidates who fit the position best.

💡 Who is it for? We think the biggest user case for this platform would be internal TA teams who possibly want to centralise a lot of their current workflow and processes

💸 How much does it cost? Manatal offers 3 plans; Professional, Enterprise and Custom on both a yearly and monthly price point. Yearly will save you around $4 a month per user. Below is the monthly plans displayed

Professional: $19/month per user

Enterprise: $39/month per user

For custom plans you would need to call their sales team.

🧰 Alternatives: Workable / Greenhouse / Ashby

🌐 Website: https://www.manatal.com/

HiredScore

Talent Intelligence

Talent Orchestration! No, its not a bunch of recruiters playing instruments or a pied piper character trying to attract candidates through song. This is about continuous process improvement, taken relevant data and making it work hard so your recruitment team doesn’t have to, reducing time to hire and increasing quality of hires, recruitment process and lines of communication amongst all stakeholder involved.

🚀 What is it and how does it work? In their own words: HiredScore’s artificial intelligence, automation, and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management. HiredScore's proprietary technology provides compliant-by-design, customized-by-client AI that seamlessly connects to data and systems to power the shift to proactive and fair HR decisions.

Some of the solutions that HiredScore provides include but are not limited to: Recruiter productivity, Internal mobility, diversity and inclusion and talent discovery. HiredScore offers a wide range of integrations that allows it to sit effortlessly within your pre-established workflows

💡 Who is it for? As its a platform that works and integrates well with data, we’d say that its likely to work better with teams that have access to do or who are currently already working with a lot of data. Therefore we think this tool is better suited to large and enterprise customers.

💸 How much does it cost? Pricing not publicly available

🧰 Alternatives: Phenom / Lightcast

🌐 Website: www.hiredscore.com

That’s it! That’s the post.

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